Published on: 12,Feb 2024

Accessibility Statement

This accessibility statement applies to Richmond Group of Charities located at

How accessible this website is

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Richmond Group of Charities Website is fully

conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Technical information about this website’s accessibility

This website is owned and run by Richmond Group of Charities. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • We’ve also made the website text clear and as simple as possible to


    On the website at has advice on making your device easier to use if you have a disability. We are committed to ensuring that our website is accessible to all individuals, regardless of their abilities or disabilities. We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1, which define the standards for making web content more accessible.

    Non-compliance with the accessibility regulations

    This website confirms to the Accessibility Regulations WCAG 2.1 level AA

    Disproportionate burden

    We strive to work with our third-party suppliers on Accessibility requirements, but we are not able to guarantee that some essential third-

party tools we embed may be fully compliant with the current regulations for AA.

Content that’s not within the scope of the accessibility regulations

  • PDFs and other documents – Current accessibility regulations do not require us to update PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. If you have any issues in accessing older documents, please email us at and we’ll endeavour to provide the information in an alternative format.
  • Third-party content – Our website may contain third-party content such as social media links and embedded content from other providers. Unfortunately, we do not have control over this and are not responsible under accessibility guidelines for this content. However, we do work with our third-party suppliers to improve accessibility and our user experience wherever possible.
  • Live video – we do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

    What to do if you cannot access parts of this website

    If you need information on this website in a different format like accessible

PDF, large print, easy read, audio recording or braille then please contact us on the details below.

Reporting accessibility problems with this website

We welcome feedback and suggestions from our users. If you encounter any accessibility barriers while using our website or have any recommendations using the contact details below.

Contacting us by post, email or visiting us in person

Our principal place of business is at Macmillan UKO, 89 Albert Embankment, London, SE1 7UQ. We’ll consider your request and get back to you in 30 days.

Alternatively, please email us on

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

What we’re doing to improve accessibility

We have a roadmap of development when new Accessibility regulations are available to help improve access.

How we tested this website

This web site is new as of March 2024 and has been built with Accessibility in mind using our web partner’s development tools.

Preparation of this accessibility statement

This statement was prepared on 14/03/2024
This website will next be tested in 12 months from this date.

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